Austin winters don't last long, but the cold snaps hit hard, and your heater always picks that night to quit. Stan's techs come with the common parts on the truck, find the real problem and tell you the price before touching anything.
Start here
What's your heater doing?
Nothing at all.
Check the thermostat batteries and the breaker first. If both are fine, it's usually a failed igniter, a blown control board or a tripped safety switch.
Running but blowing cool air.
Often a dirty flame sensor, a clogged filter or a gas supply issue. Quick fixes in most cases.
Turns on and off every few minutes.
Short cycling. The cause is usually overheating from poor airflow, or a part that's wearing out.
Strange smells.
A dusty burnt smell on the first cold day is normal. A rotten-egg smell is not. Leave the house and call your gas company right away, then call us.
Loud bangs, rattles or squeals.
Delayed ignition, loose panels or a failing blower motor. Don't ignore these.
Heat pump blowing cold air in winter.
It may be in defrost mode, which is normal for a few minutes. If it keeps happening, something's wrong with the reversing valve or refrigerant.
Read this first
Safety first
If you smell gas, hear a hissing sound or your carbon monoxide detector goes off, get everyone outside and call 911. Then call us once it's safe.
Every call
What a repair visit covers
We check the thermostat, filter, ignition system, flame sensor, burners, heat exchanger, blower, gas pressure, venting and electrical connections. You get a clear explanation of what failed and your options, repair or otherwise.
Honest advice
Repair or replace?
If the unit is under ten years old and the fix is modest, repair it. If it's 15 or more years old and the repairs keep coming, we'll show you what replacement would look like. Your call, no pressure.
Cold house? Call (512) 637-1219.
Need a number, not a sales pitch?
Call (512) 637-1219 and ask us anything. We'd rather answer a quick question than win a long sales call.